Delivery and Returns Policy

Delivery

Free UK Standard Delivery on all orders over £70.00

Orders placed before 12:00 PM will be dispatched the same working day.
Orders placed after 12:00 PM will be dispatched the next working day.

Please note: our warehouse is closed on weekends and bank holidays. Orders placed during these times will be dispatched on the next working day.

Delivery Options

  • Standard Delivery (Royal Mail, 3–5 working days) – £3.95

  • 48 Hour Tracked (Royal Mail, 2 working days) – £4.95

  • 24 Hour Tracked (Royal Mail, 1 working day) – £5.95

  • Special Delivery (Royal Mail, guaranteed by 1pm next working day) – £8.95

International Delivery

  • Europe – DHL Next Day – £29.00

  • USA – DHL Next Day – £27.50

  • Rest of the World (1–3 working days) – £36.00

Returns

If you are not completely satisfied with your purchase, you may:

  • Return items for a refund within 21 days of receipt

  • Return items for an exchange within 30 days of receipt

£2.95 returns postage will be deducted from all refunds.

Returned items must be unused, unwashed, and in their original condition, with all original tags attached. Items showing signs of wear, washing, pet hair, odour, or damage will not be accepted.

Refunds will be processed within 12–14 working days of the return being received and will be issued to the original payment method.

How to Return

Once your return has been received, we aim to process it within 14 days. During exceptionally busy periods (such as sales), this may take up to 28 days.

UK Returns

We offer a quick and easy returns process for UK customers using Royal Mail.

Please:

  1. Complete the returns form provided, stating the reason for return

  2. Enclose the form with your item(s)

  3. Visit Royal Mail – Return an Item, where you can:

    • Download and print your label, or

    • Use the QR code at your local Post Office

Please retain your proof of postage until your return has been processed.

Can’t get to the Post Office? Royal Mail also offers a collection service for prepaid parcels — simply book a collection online.

If you’ve misplaced your returns form, please contact us and we’ll email you a replacement.

International Returns

We do not currently offer a returns service for orders placed outside the UK.

International customers may return items at their own cost, ensuring that all postage and any applicable duties are pre-paid. Returns sent with unpaid charges may be rejected.

Please send returns to:

Whale Of A Time Clothing
Abbey Farm
River Road
West Acre
King’s Lynn
Norfolk
PE32 1UA

If you’ve misplaced your returns form, please contact us to request a copy.

Faulty Items

Customers are entitled to a full refund within 30 days of receiving an item if it is found to be faulty.

We cannot accept responsibility for faults caused by customer negligence, including failure to follow care instructions. Only manufacturing faults will be considered.

To report a faulty item, please email customerservices@whaleofatimeclothing.com with:

  • Your order number (starting with #)

  • A description of the fault

  • Clear images of the issue

We will respond within 2 working days with the next steps.

Exclusions

The following items are non-returnable:

  • Pre-Loved Products

  • Gift cards

  • All headwear

  • Items with original tags removed