Delivery and Returns Policy



All orders placed before 12:00 PM are sent the same working day and any orders placed after 12:00 PM will be dispatched the next working day. Our warehouse is closed over the weekend and bank holidays, any orders placed during this time will be dispatched the next working day. 

  • Standard Delivery Royal Mail (3-5 working days) -£3.50
  • 48 Hour Tracked Royal Mail (2 working days) - £4.90
  • 24 Hour Tracked Royal Mail (1 working day) - £5.60
  • Special Delivery Royal Mail (guaranteed by 1pm next working day) - £7.90
  • Saturday Delivery Royal Mail (guaranteed by 1pm on Saturday) - £9.90 

  • Standard Europe Delivery Royal Mail (7-10 working days) - £12.95
  • Standard USA Delivery Royal Mail (7-10 working Days - £16.95
  • Standard Rest Of The World Delivery Royal Mail (10-12 working days) - £19.95

Standard Returns

If you are not fully satisfied with the item(s) you have received, you may return the item(s) for a refund if returned within 21 days or for exchange if returned within 30 days.

We will not be able to refund or exchange items that appear to have been worn, washed, are not in original condition, or if they’ve had the original tags removed. Every aspect of the garment must be free from signs of wear and odour.

How to return

If you choose to return your item(s) we aim to process your return within 14 days of receipt, however in exceptionally busy periods (such as during sales) this may take up to 28 days.  

We offer one FREE returns label with all UK orders. Please complete the provided returns form stating the reason for the return and enclose within your package. Then simply go to Royal Mail - Return an item where you can either download and print your label or take the QR code to your local Post Office to print. It's also important to retain your proof of postage.

Can't get to the Post Office? No need to panic! Royal Mail offer a collection service for prepaid parcels, click here to book a collection.

Misplaced your Returns Form? Contact Us to request a copy via email.

Please return your item(s) using a recorded delivery service for your own insurance ensuring postage and other duties (if applicable) are pre-paid to the following address:

Whale Of A Time Clothing
Abbey Farm,
River Road,
West Acre
Kings Lynn
PE32 1UA

Do not return your goods via parcel delivery services such as DHL, FedEx, UPS (or similar) as Customs Charges will be applied and forwarded to you for payment.

Misplaced your Returns Form? Contact Us to request a copy via email.

Faulty Items

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customer negligence, such as, not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.

Please contact us via email that includes your Order Number (begins #) information regarding the fault and we will require images to enable us to advise you quickly and correctly the best method for resolution. We will contact you in writing to confirm the next actionable steps within 2 working days.


Gift cards.
Sale items and charity products are exclude from additional promotions.
All headwear is non-returnable.
Returns of swimwear are only valid if the hygiene slip is intact.
Items that have had their original tags removed.
*Friends of Joules orders are not eligible for free returns