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FREE DELIVERY OVER £70

FREE RETURNS ON ALL UK ORDERS*

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EXTENDED CHRISTMAS RETURNS

10% STUDENT DISCOUNT

Delivery and Returns Policy

FREE UK DELIVERY ON ORDERS OVER £70 & FREE RETURNS*

Christmas Extended Returns

As Christmas is on the horizon, we’re giving you a little longer to return any unwanted purchases. All items purchased between November 1st and Christmas Eve may be returned until January 13th for a refund or exchange, with the original receipt.

Delivery

All orders are sent the same working day (Monday-Friday exc. bank holidays) if ordered before 12pm, if placed after 12pm they will be sent the next working day.

  • Standard Delivery Royal Mail (3-5 working days) -£3.50
    Shop before 16th December for guaranteed Christmas delivery
  • 48 Hour Tracked Royal Mail (2 working days) - £4.90
    Shop before 20th December for guaranteed Christmas delivery
  • 24 Hour Tracked Royal Mail (1 working day) - £5.60
    Shop before 21st December for guaranteed Christmas delivery
  • Special Delivery Royal Mail (guaranteed by 1pm next working day) - £7.90
    Shop before 22nd December for guaranteed Christmas delivery
  • Saturday Delivery Royal Mail (guaranteed by 1pm on Saturday) - £9.90

  • Standard Europe Delivery Royal Mail (7-10 working days) - £12.95
    Shop before 28th November for guaranteed Christmas delivery
  • Standard USA Delivery Royal Mail (7-10 working Days - £16.95
    Shop before 31st October for guaranteed Christmas delivery
  • Standard Rest Of The World Delivery Royal Mail (10-12 working days) - £19.95
    Shop before 14th October for guaranteed Christmas delivery

Standard Returns

If you are not fully satisfied with the item(s) you have received, you may return the item(s) for a refund if returned within 21 days or for exchange if returned within 30 days.

We will not be able to refund or exchange items that appear to have been worn, washed, are not in original condition, or if they’ve had the original tags removed. Every aspect of the garment must be free from signs of wear and odour.

How to return

If you choose to return your item(s) we aim to process your return within 14 days of receipt, however in exceptionally busy periods (such as during sales) this may take up to 28 days.  

UK
We offer one FREE returns label with all UK orders. Please complete the provided returns form stating the reason for the return and enclose within your package. Then simply go to Royal Mail - Return an item where you can either download and print your label or take the QR code to your local Post Office to print. It's also important to retain your proof of postage.

Can't get to the Post Office? No need to panic! Royal Mail offer a collection service for prepaid parcels, click here to book a collection.

Misplaced your Returns Form? Contact Us to request a copy via email.

International
Please return your item(s) using a recorded delivery service for your own insurance ensuring postage and other duties (if applicable) are pre-paid to the following address:

Whale Of A Time Clothing
Abbey Farm,
River Road,
West Acre
Kings Lynn
Norfolk
PE32 1UA

Do not return your goods via parcel delivery services such as DHL, FedEx, UPS (or similar) as Customs Charges will be applied and forwarded to you for payment.

Misplaced your Returns Form? Contact Us to request a copy via email.

Faulty Items

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customer negligence, such as, not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.

Please contact us via email customerservices@whaleofatimeclothing.com that includes your Order Number (begins #) information regarding the fault and we will require images to enable us to advise you quickly and correctly the best method for resolution. We will contact you in writing to confirm the next actionable steps within 2 working days.

Exclusions

Gift cards.
Sale items and charity products are exclude from additional promotions.
All headwear is non-returnable.
Returns of swimwear are only valid if the hygiene slip is intact.
Items that have had their original tags removed.
*Friends of Joules orders are not eligible for free returns