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Delivery and Returns Policy

Fuss Free Christmas Returns & Delivery

As Christmas is on the horizon, we’re giving you a little longer to return any unwanted purchases. All items purchased between November 1st and Christmas Day may be returned until January 16th for a refund or exchange, with the original receipt.

Delivery

All orders are sent the same working day if ordered before 12pm, if placed after 12pm they will be sent the next working day.

  • Standard Delivery Royal Mail (3-5 working days) - FREE
    Order before 17th December for Christmas delivery.

  • 48 Hour Tracked Royal Mail (2 working days) - £5.85
    Order before 21st December for Christmas delivery.

  • 24 Hour Tracked Royal Mail (1 working day) - £6.85 
    Order before 22nd December for Christmas delivery.

  • Special Delivery Royal Mail (guaranteed by 1pm next working day) - £7.95
    Order before 23rd December for Christmas delivery.

    All international orders must be made before 11th November for Christmas delivery.

  • Standard Europe Delivery Royal Mail (7-9 working days) - £12.95

  • Standard USA Delivery Royal Mail (7-10 working Days - £13.95

  • Standard Rest Of The World Delivery Royal Mail (8-10 working days) - £14.95

Standard Returns

If you are not fully satisfied with the item(s) you have received, you may return the item(s) for a refund if returned within 21 days or for exchange if returned within 30 days.

We will not be able to refund or exchange items that appear to have been worn, washed, are not in original condition, or if they’ve had the original tags removed. Every aspect of the garment must be free from signs of wear and odour.

How to Return

If you choose to return your item(s) we aim to process your return within 14 days of receipt, however in exceptionally busy periods (such as during sales) this may take up to 28 days.  

UK

We offer one FREE returns label with all UK orders. Simply complete the provided returns form stating the reason for the return and enclose within your package and secure the free post label on the front of your parcel.

Please ensure you retain your proof of postage.

Misplaced your Returns Form? Contact Us to request a copy via email.

International
Please return your item(s) using a recorded delivery service for your own insurance ensuring postage and other duties (if applicable) are pre-paid to the following address:
Whale Of A Time Clothing
Abbey Farm,
River Road,
West Acre
Kings Lynn
Norfolk
PE32 1UA

Do not return your goods via parcel delivery services such as DHL, FedEx, UPS (or similar) as Customs Charges will be applied and forwarded to you for payment.

Misplaced your Returns Form? Contact Us to request a copy via email.

Faulty Items

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customer negligence, such as, not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.

Please contact us via email customerservices@whaleofatimeclothing.com that includes your Order Number (begins #) information regarding the fault and we will require images to enable us to advise you quickly and correctly the best method for resolution. We will contact you in writing to confirm the next actionable steps within 2 working days.

Exclusions

Gift cards.
Sale items are eligible for exchange or a credit note only.
All headwear is non-returnable.
Returns of swimwear are only valid if the hygiene slip is intact.
Items that have had their original tags removed.