Customer Care

**EXTENDED RETURNS POLICY FOR CHRISTMAS**
  • Any orders placed between 1st November up to Christmas will be able to exchange or return items until 16th January 2019.
Return or Exchange
 
  • If you need to return or exchange an item, please send the item back with the completed exchange/returns form
  • The address is:
Whale Of A Time Clothing
PO BOX 1227
Kings Lynn
PE30 9EW
  • All sale items are non refundable or exchangeable
  • Headwear is non refundable or exchangeable 
  • All returns/exchanges will be granted no later than 14 days from when your shipment is received. All items purchased must be in original condition with original packaging and tags
  • Old stock do not have tags but must be returned in original packaging
  • The customer is responsible for all return shipping charges
  • All returns will be refunded to the account money was received from
  • Refunds will be issued once the item has been received or when sufficient evidence of a faulty item has been given
  • No refund allowed for any product after 14 days
Delivery
  • Second Class deliveries are tracked and shipped by MyHermes (3-5 days)
  • 24 Hour and 48 Hour tracked deliveries are shipped by Royal Mail
  • Free deliveries on orders over £50 are shipped by MyHermes (3-5 days)
- Standard MyHermes delivery 3-5 days - £3.40 (sent same day if ordered before 12pm)
- 24 Hour Tracked delivery - £5.65  (sent same day if ordered before 2pm)
- 48 Hour Tracked delivery - £4.80 (sent same day if ordered before 2pm)
- Shipping WorldWide 3-12 days
Pre-Orders
  • Pre-Ordered Norfolk Quarter Zip Sweatshirts will be shipped the second week of December in time for Christmas delivery. 
  • If you have ordered an item that is in stock as well as a pre-ordered item the whole order will be sent out once we have the full order ready to go, items will not be sent separately. If you have any queriers about this please email Ellie at sales@whaleofatimeclothing.com
Washing
  • please follow instructions on care label carefully 
Faulty or Incorrect Items
  • Please send an email to sales@whaleofatimeclothing.com immediately